Exercise 10

Client Journey Map

30 minutes The Architect's Shift
AeroAssure Example
EX 10 Client Journey Map
30 minutes
STAGE 1 Unaware STAGE 2 Problem-Aware STAGE 3 Solution-Aware STAGE 4 Product-Aware STAGE 5 Purchase “Our QMS is fine” “We might have gaps” “What are our options?” “This might work” “Let’s do this”
StageContent / ActionChannelProgression SignalAeroAssure Tactic
1. UnawareEducational content that names the problem they don’t know they haveLinkedIn, conferences, podcastsDownloads checklist or engages with post“5 Signs Your QMS Is About to Fail” article; free AS9100D readiness checklist
2. Problem-AwareDiagnostic tools that help them quantify their gapWebinars, email nurture, blogRegisters for webinar or requests gap assessmentFree gap analysis webinar; “90-Day Recovery Playbook” blog series
3. Solution-AwareComparison content and proof that your approach worksWebsite, case studies, emailRequests demo or schedules discovery callAeroAssure vs. spreadsheets guide; case study: 6 findings → zero in 90 days
4. Product-AwareHands-on experience with their actual pain points1:1 demo, trial, proposalEngages trial, shares with VP, requests pricingLive demo with their data; free trial; ROI calculator (17.7x)
5. PurchaseRemove friction — onboarding, quick wins, success roadmapOnboarding portal, success managerConfigured + team trained within 2 weeksImplementation kickoff, data migration, 90-day success plan
Key Insight

Each stage requires different content. The #1 mistake: trying to sell at Stage 1. People in “Unaware” don’t want a demo — they want education. Map your content to where they ARE, not where you want them to be.

Your Turn
EX 10 Client Journey Map
30 minutes

For each stage, define the content you’ll create, where you’ll publish it, and the signal that tells you the client is ready to move forward.

Stage 1: Unaware — “I don’t have a problem”
FieldYour Plan
Content / action
Channel
Progression signal
Stage 2: Problem-Aware — “We might have gaps”
FieldYour Plan
Content / action
Channel
Progression signal
Stage 3: Solution-Aware — “What are our options?”
FieldYour Plan
Content / action
Channel
Progression signal
Stage 4: Product-Aware — “This might work for us”
FieldYour Plan
Content / action
Channel
Progression signal
Stage 5: Purchase — “Let’s do this”
FieldYour Plan
Content / action
Channel
Progression signal